Reverse Logistics, Repair, Refurbishment
Cost-efficient returns management is an important success factor, especially in retail. We offer professional services for managing returns, including shuttle pick up of merchandise from the markets of large discounters, returns inspection and preparation as well as repairs. This comprehensive, full range of services lightens the load for our customers so that they can focus on their core competencies.
In our in-house repair centres in Essen, Germany and Ústí nad Labem, Czech Republic, we repair sophisticated consumer electronic goods. These facilities handle all processes involved in the repair of individual devices:
Pick up of the defective device from the retail customer
Warranty review, price quote where applicable
Spare parts provisioning
Repair of the device
Re-delivery to the retail customer
Qualified employees with the requisite skills repair your products. Efficient IT processes with interfaces to your merchandise management system guarantee the shortest process times with the highest quality.
In addition to repairs, we also offer professional refurbishment that includes the following services: